Your privacy is our priority.

Account Information

• Name and email address for account creation and communication
• Organization name (if applicable) for enterprise accounts
• Password (stored securely using industry-standard hashing)

Health-Related Information

• Information you choose to enter about your health and wellness
• Benefits and coverage details provided by your organization
• Wellness program participation and progress (with your consent)

Usage Data

• How you interact with the platform (pages visited, features used)
• Time and date of access
• Performance metrics to improve service quality

Device Information

• Browser type and version
• Operating system
• IP address (for security and fraud prevention)

Providing Services

• Creating and managing your account
• Delivering personalized health and wellness content
• Processing requests and providing customer support

Improving the Platform

• Analyzing usage patterns to enhance features
• Identifying and fixing technical issues
• Developing new features based on user needs

Communication

• Sending service-related notifications
• Responding to your inquiries and feedback
• Providing updates about policy or service changes

Security & Compliance

• Detecting and preventing fraud or unauthorized access
• Meeting legal and regulatory requirements
• Enforcing our terms of service

Service Providers

We work with trusted third parties who help us operate our platform. These providers:

• Only access information necessary for their specific function
• Are bound by strict confidentiality agreements
• Cannot use your data for their own purposes

Your Organization

If you access Live Well 360 through an employer or organization:

• They receive only aggregate, anonymized data for reporting
• Your individual health data is never shared with employers
• Participation details remain confidential

Legal Requirements

We may disclose information when required by law, such as:

• Complying with valid legal processes or government requests
• Protecting our rights, property, or safety
• Preventing fraud or other illegal activities

Business Transfers

If Live Well 360 is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and your options regarding your data.

Encryption

• All data encrypted at rest using AES-256 encryption
• All data encrypted in transit using TLS 1.3
• Secure key management practices

Access Controls

• Role-based access control (RBAC) for all systems
• Multi-factor authentication for sensitive operations
• Regular access reviews and audit logging

Infrastructure Security

• Enterprise-grade cloud infrastructure with SOC 2 compliance
• Regular security assessments and penetration testing
• 24/7 monitoring and incident response capabilities

Employee Training

• Regular security awareness training for all staff
• Background checks for employees with data access
• Clear data handling policies and procedures

Access Your Data

You can request a copy of all personal information we hold about you. We will provide this in a commonly used, machine-readable format within 30 days of your request.

Correct Inaccuracies

If any information we have about you is incorrect or incomplete, you can update it directly in your account settings or contact us for assistance.

Delete Your Data

You can request deletion of your personal data at any time. We will delete your information within 30 days, except where retention is required by law or legitimate business purposes.

Data Portability

You can export your data in a standard format to transfer to another service. This includes all information you have provided to us.

Opt-Out Options

• Marketing communications: Unsubscribe anytime via email preferences
• Analytics tracking: Adjust settings in your browser or account
• Push notifications: Manage in your device settings

Close Your Account

You may close your account at any time. Upon closure, we will delete or anonymize your data in accordance with our retention policy and applicable laws.

Essential Cookies

Required for the platform to function properly. These cannot be disabled.

• Authentication and session management
• Security features and fraud prevention
• Remembering your preferences

Analytics Cookies

Help us understand how people use our platform so we can improve it.

• Page views and navigation patterns
• Feature usage and engagement metrics
• Performance monitoring

Managing Cookies

You can control cookies through your browser settings:

• Most browsers allow you to block or delete cookies
• You can set preferences for specific websites
• Note: Blocking essential cookies may affect functionality

Age Restrictions

• Our services are intended for users 18 years and older
• Users between 13-17 may use services with parental consent through eligible organization programs
• We do not knowingly collect information from children under 13

If We Discover Underage Users

If we learn that we have collected personal information from a child under 13 without parental consent, we will take immediate steps to delete that information. If you believe a child has provided us with information, please contact us.

Parental Rights

Parents or guardians may review, correct, or request deletion of their child's information by contacting us at privacy@livewell360.com.

Active Account Data

While your account is active, we retain all information necessary to provide our services. You can access, modify, or delete this information at any time.

After Account Closure

• Personal data deleted or anonymized within 30 days
• Backup data removed within 90 days
• Some data may be retained for legal compliance (e.g., tax records)

Anonymized Data

We may retain anonymized, aggregated data indefinitely for analytics and service improvement. This data cannot be used to identify individuals.

Legal Holds

In certain circumstances (such as pending litigation), we may be required to retain data longer than our standard retention periods.

Data Location

• Primary data storage in United States data centers
• Enterprise-grade cloud infrastructure with global redundancy
• Some service providers may process data in other countries

Safeguards for International Transfers

When data is transferred internationally, we implement appropriate safeguards:

• Standard Contractual Clauses approved by relevant authorities
• Data processing agreements with all service providers
• Encryption for all data in transit and at rest

Your Consent

By using Live Well 360, you consent to the transfer of your information to the United States and other countries where we operate, subject to the protections described in this policy.

How We Notify You

• Email notification for significant changes
• Prominent notice on our website or within the platform
• Updated "Last Updated" date at the top of this page

Review Period

For significant changes, we will provide at least 30 days notice before the changes take effect. This gives you time to review the updates and decide how to proceed.

Your Options

If you disagree with changes to this policy, you may close your account before the changes take effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.

Response Time

We aim to respond to all privacy-related inquiries within 5 business days. For formal data requests (access, deletion, etc.), we will complete your request within 30 days as required by applicable law.

Regulatory Complaints

If you believe your privacy rights have been violated, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concerns directly.